ITIL® Intermediate OSA Certification Training

Get 28% salary hike as compared to your peers.

7756 jobs for ITIL Intermediate Certified.

26% opt for ITIL Intermediate Certification.

Online Training

Anytime! Anywhere!
Access: 180 Days

Classroom Training

Get access to 16 hours live training.
Access to online self paced learning content: 180 Days.

9 Hrs of High Quality e-Learning content.
45 PDUs offered.
Downloadable E-book .
Courseware Approved by APMG.
Highest Passrate.
10 Chapter-End Quizzes.
Course Completion Certificate.
ITIL® Intermediate Exam Fee Included.

ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL® qualification focused on planning, implementation and optimization of OSA processes. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL®Expert Certificate in IT Service Management.
ITIL® Intermediate OSA Certification Training enhances ones’ skills to apply core practices to support the service management lifecycle in real-time. The OSA module is one of the key ITIL® Service Capability modules and allows participants to enhance their ITIL® knowledge and skills enabling them to execute and implement specific ITIL® processes effectively.

ITIL® Intermediate OSA Certification is an intermediate level of ITIL® certification offered to IT professionals who successfully qualify the ITIL® OSA exam. The ITIL®Intermediate Operational Support and Analysis (OSA) qualification demonstrates the candidate’s specialization in ITIL® service capability modules and expertise in planning, implementing and optimizing the OSA processes. ITIL® OSA certification establishes a professional’s ability to apply OSA practices in:

  • The resolution and support of the service management lifecycle, and
  • ITIL® processes and functional areas such as Event management, Incident management, Request fulfillment, and so on.

The ITIL®Certificate in Operational Support and Analysis is intended to enable professionals to apply OSA practices in the resolution and support of the service management lifecycle.
ITIL® Intermediate OSA will enabe you able to:
  • Apply OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.
  • Identify how to manage the everyday operation of IT services.
  • Identify improvements to the implementation of ITIL processes to deliver and support customer services.
  • Describe the management and resolution of regarding people, relationships, procedures and infrastructure technology to enable high quality and cost effective IT services.
  • Identify challenges, critical success factors and risks.
  • Certified professionals can get into organizational functions such as Service desk, technical management, IT operations management, application management, and so on. Certified professionals in this field are in high-demand and their job prospects and pay scale grow in keeping with their certification levels. According to recent surveys by, the median salary of certified professionals in this field is $86,746.
  • ITIL® Intermediate OSA course provides a complete management-level overview of Operational Support and Analysis, including all its related activities.
  • Syllabuss is accredited by APMG and TUV as an ITIL® Foundation and Intermediate Training provider. Syllabuss is also an Accredited Examination Centre (AEC) by APMG, TUV and EXIN.

No Prerequisites.

  1. ITIL Intermediate exam is governed by APMG, EXIN and CSME.
  2. Professionals require 28 hours of professional training before attending ITIL Intermediate Exam.
  3. To attend the ITIL Intermediate CSI certification exam, one has to undergo training through ATOs like Syllabuss and also be an ITIL Foundation certified.
  4. The exam fee for ITIL Intermediate exam is different as per governing bodies.
How do I enroll for the online training?

You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

  • Visa debit/credit card
  • Master Card

What will I get along with this training?

You will have online access to e-learning, E-Books and practice tests along with the training.

Do you provide money back guarantee for the training programs?

Yes, we do provide money back guarantee for some of our training programs. You can contact for more information.

Can I extend the access period?

Yes, you can extend the access period by paying an additional fee. Contact for more information.

Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

I am not able to access the online course. Whom should I contact for a solution?

Please send an email to You can also call us to get an instant solution

Do you provide any course completion certificate?

Yes! We offer course completion certificate after you successfully complete the training program.

Talk to us about which program best suits your professional goals.

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