ITIL® Intermediate SO Certification Training

Get 28% salary hike as compared to your peers.

7756 jobs for ITIL Intermediate certified

26% opt for ITIL Intermediate certification

Online Training

Anytime! Anywhere!
Access: 180 Days

Classroom Training

Get access to 16 hours live training.
Access to online self paced learning content: 180 Days.

9 Hrs of High Quality e-Learning content.
30 PDUs offered.
Downloadable E-book.
Courseware Approved by APMG.
2 ITIL Intermediate SO Sample Test Papers.
Highest Passrate.
10 Chapter-End Quizzes.
Course Completion Certificate.
ITIL®Intermediate Exam Fee Included.

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The SO module focusses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.

This certification helps professionals in successfully managing the performance of their services and products and also in increasing the quality of IT Service Management.

ITIL SO will enable you to:
  • Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL library.
  • Explain the involvement of Service Operation staff within other lifecycle stages.
  • Describe the Operational Activities in other Lifecycle Stages.
  • Explain how Service Operation (SO) is organized and how its functions are structured.
  • List the challenges, critical success factors and risks associated with Service Operations.

The demand for certified professionals in the SO module of ITIL® is growing enormously in the global market. Certified professionals can expect different roles such as Service Delivery Manager, Incident Manager, Service Engineer, and Quality Consultant.

Professionals with ITIL® Intermediate SO Certification earns 40% higher salary as compared to non-certified peers. According to the recent surveys by, the average median salary of certified professionals in this field is $81,418 per year.

To be eligible for the examination leading to the ITIL® SO Certificate, the candidate must fulfill the following requirements:
  1. Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
  2. A basic IT literacy and around 2 years IT experience are highly desirable.
  3. Hold the ITIL®Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications.
  4. It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice.
How do I enroll for the online training?

You can enroll for the training online. Payments can be made using any of the following options and receipt of the same will be issued to the candidate automatically via email.

  • Visa debit/credit card
  • Master Card

What will I get along with this training?

You will have online access to e-learning, E-Books and practice tests along with the training.

Do you provide money back guarantee for the training programs?

Yes, we do provide money back guarantee for some of our training programs. You can contact for more information.

Can I extend the access period?

Yes, you can extend the access period by paying an additional fee. Contact for more information.

Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation mail from our side will guide you through the process.

I am not able to access the online course. Whom should I contact for a solution?

Please send an email to You can also call us to get an instant solution

Do you provide any course completion certificate?

Yes! We offer course completion certificate after you successfully complete the training program.

Talk to us about which program best suits your professional goals.

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